Effective Date
June 2026
1. Overview
At FFS Global Technologies, we are dedicated to delivering state-of-the-art IT solutions, custom software engineering, and technical computer support operations. Because of the highly personalized nature of digital product engineering, technical services, and systems diagnostics, our billing structures are balanced to protect both project milestones and structural developers investment.
2. Custom Software, Web3 & Cloud Systems Development
Every enterprise software layout, application build, and Web3/TON integration project is governed by a dedicated Service Level Agreement (SLA) with explicit milestones:
- Payments are divided into structured milestone disbursements matching design, alpha development, testing, and deployment schedules.
- Completed milestones that have been reviewed, tested, or deployed to active servers are strictly non-refundable.
- If a project is halted or cancelled by the client during an active milestone phase, FFS Global Technologies reserves the right to charge for engineering and support hours spent up to the cancellation notice.
3. IT Consulting, Cloud Deployments & Training Sessions
- Consulting and remote training session bookings can be rescheduled or cancelled for a 100% refund if requested at least 24 hours before the scheduled block.
- Cancellations requested less than 24 hours prior to the session will incur a 50% reservation fee.
- No-shows with no prior communication are ineligible for refunds.
4. Computer Hardware Diagnostics, Repairs & Upkeeps
- Diagnostic fees are non-refundable, as they cover technical workbench time, micro-soldering evaluation, and logic-board sweeps.
- Completed component repairs are covered by a 14-day warranty. If the identical hardware failure repeats within this timeline and FFS engineers are unable to repair it, a refund for the repair cost (excluding hardware component cost) will be processed.
5. How to File a Claim & Refund Timelines
All cancellation alerts, warranty claims, and refund requests must be formally submitted via email to our finance desk at:
info@ffsglobaltech.com
Once our claims department reviews and approves your submission, refunds are initiated and credited back through your original payment channel (including Flutterwave merchant options) within 5 to 7 business days.